Refund Policy

Effective Date: September 15, 2025. 

At Silver Begonia Jewelry, we want you to love your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:

Eligibility for Returns

• Items may be returned within 30 days of delivery.

• Buyers are responsible for any loss in value if the item is not returned in its original condition.

• Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Return Process

1. To initiate a return, please contact us at caroline@silverbegoniajewelry.com with your order number and details.

2. Once your return is approved, you will receive instructions on where to send your item.

3. Buyers are responsible for return shipping costs.

4. We recommend using a trackable shipping method; we are not responsible for lost return shipments.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status.

• If approved, a refund will be issued to your original payment method

• Shipping charges from the original order are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos, and we will work with you to resolve the issue.

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Silver Begonia Jewelry
Email: caroline@silverbegoniajewelry.com